TERMS AND CONDITIONS

WEBSITE TERMS AND CONDITIONS

  1. AGREEMENT

1.1. HOF Jewellery (collectively “Hof Jewelry”, “HOF & Co.”, “HOF”, Hof”, “we”, “us”, “our”) is and International Jewellery Company with offices in Dubai, United Arab Emirates, Antwerp, Belgium and London, UK. Hof Jewellery owns and operates the Internet website at www.hof.ae and www.hof.ae (the “Website”). By accessing and using the Website, you are expressly consenting to the terms and conditions outlined on this page that are effective as of the date and time you use or access the Website (the “Terms”). Please read the Terms carefully before accessing or using the information and services available through the Website.

1.2. These Terms will constitute a legal agreement between “you” (the user of this Website) and HOF. If you do not agree to, or cannot comply with, the Terms, please kindly refrain from using this Website.

1.3. These Terms may be modified from time to time without notice to you and you should therefore regularly review these Terms for any such modifications. If you do not agree to any change to the Terms then you must immediately stop using the Website.

1.4. HOF reserves the right, in its discretion, to change or modify all or any part of these Terms at any time, effective immediately upon notice published on the Website. If at any time the Terms are no longer acceptable to you, you should immediately cease use of the Website.

1.5. Certain areas of the Website may be subject to additional terms of use. By using such areas, or any part of, you agree to be bound by the additional terms of use applicable to such areas. Please refer to our Privacy Policy for information about how we use your data.

 

  1. REGISTRATION

2.1. To use some of the services or features on the Website you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address customerservice@hof.ae We may also change registration requirements from time to time.

2.2. The account password you provide should be unique and kept secure, and you must notify us immediately of any breach of security or unauthorized use of your account. Although we will not be liable for your losses caused by any unauthorized use of your account, you may be liable for our losses or others due to such unauthorized use.

 

  1. ELIGIBILITY TO PURCHASE

3.1. The purchase of our products through the Website is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of United Arab Emirates.

3.2. In order to make purchases on the Website you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.

 

  1. ORDERS

4.1. We offer products for sale that are in stock and available for dispatch. Occasionally however, we may be waiting for shipments from our suppliers. Please be aware that we may be unable to deliver selected products due to production problems or quality check issues identified when we receive a product from our supplier. In these circumstances we will notify you by email and refund any payment made by you within thirty days of being advised that products become unavailable.

4.2. Sometimes, high demand causes us to run out of certain products. If we don’t have a product that you have ordered in stock, we’ll notify you by email immediately.

 

  1. PRICING POLICY

5.1. Prices shown for our products on the Website are in multiple currencies and are exclusive of taxes. These prices are subject to change at any time in our sole discretion.

 

  1. ACCEPTANCE OF YOUR ORDER

6.1. Once you have placed your order, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received your order.

6.2. Acceptance of the order and completion of the contract between you and HOF will be perfected when we dispatch the products to you at which time you will receive a second email containing you tracking number, and confirming that your order has been dispatched. The sale contract is therefore concluded in the United Arab Emirates. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of HOF.

6.3. We reserve the right not to accept or fulfil your order in the event, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular product, that the product ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within these Terms. Furthermore, we may refuse to process your order for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party in this respect.

6.4. Though we make every effort to make sure details on our Website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the products, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

 

  1. PAYMENT

7.1. Payment can be made by Visa, MasterCard and any other methods which may be clearly advertised on the Website from time to time. Once the transaction is complete, the payment will be debited and cleared from your account and you will then be redirected to the Website. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorization by the card issuer.

7.2. If the issuer of your credit/debit card refuses to authorize payment, we will not be liable for any delay or non-delivery.

7.3. We take reasonable care to make our Website secure. All credit/debit card transactions on the Website are processed using a third party platform: Mashreq Bank’s secure online payment gateway that encrypts your card details in a secure host environment. To help ensure that your shopping experience is safe, simple and secure our Website uses Secure Socket Layer (SSL) technology.

7.4. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide us when accessing or ordering from the Website.

 

  1. DELIVERY AND INSURANCE

8.1. We offer free shipping within United Arab Emirates.

8.2. Delivery times appearing on the Website are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, we will deliver the goods to you within 30 days of the day on which we accept your order. HOF is not responsible and/or liable for any delays caused due to reasons out of our control, in which case we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.

8.3. We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any products delivered, at which point responsibility for your purchased products passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by HOF, and transfer of responsibility in the same way. The products are your responsibility from the time we deliver them to the address you gave us.

 

  1. GENERAL

9.1. These Terms contain everything the parties have agreed in relation to the subject matter it deals with. No party can rely on an earlier written document or anything said or done by or on behalf of another party before this document was executed.

9.2. Each provision of these Terms is individually severable. If any provision is or becomes illegal, unenforceable or invalid in any jurisdiction it is to be treated as being severed from this document in the relevant jurisdiction, but the rest of this document will not be affected. The legality, validity and enforceability of the provision in any other jurisdiction will not be affected.

9.3. If we fail, at any time, to insist upon strict performance of any of your obligations in accordance with these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

 

  1. GOVERNING LAW AND JURISDICTION

10.1. These Terms as well as your access to our Website is subject to and governed by the laws of United Arab Emirates as applied in the Emirate of Dubai without giving effect to conflicts of law principles thereof. Any dispute regarding this Terms or our handling of your Personal Information and General Information is subject to the exclusive jurisdiction of the Courts in Dubai.

Thank you for your cooperation. We hope you find this Website helpful and convenient to use. If you have questions or comments regarding this website, please Contact Us.

If there are any technical problems with this Website, go to Contact Us.

This document was last updated in March 2019.