Shipping policy
**Return Policy for Hof & CO DMCC**
**Last Updated: November 23, 2023**
Welcome to Hof & CO DMCC Website. This Shipping Policy describes the terms and conditions related to the shipping of products purchased on our website. By placing an order with us, you agree to the terms outlined below.
### 1. Processing Time
1.1. All orders are processed within 3 business days. Orders placed on weekends or holidays will be processed on the next business day.
### 2. Shipping Methods
2.1. We offer the following shipping methods:
- **Standard Shipping**: Estimated delivery within 7 business days.
- **Express Shipping**: Estimated delivery within 3 business days.
2.2. Shipping times are estimates and may vary based on the destination and any unforeseen circumstances.
### 3. Shipping Costs
3.1. Shipping costs are calculated at checkout based on the weight of the order, the shipping method selected, and the destination.
3.2. Any applicable taxes or duties associated with international shipping are the responsibility of the customer.
4. Shipping Destinations
4.1. We currently ship to the countries or regions listed bellow. If your country is not listed, please contact us for potential shipping arrangements.
- United States
- United Kingdom
- Canada
- Australia
- European Union countries
- India
- China
- Japan
- South Korea
- Singapore
- Malaysia
- Brazil
- South Africa
- Saudi Arabia
- Qatar
- Kuwait
- Oman
### 5. Order Tracking
5.1. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package.
5.2. Tracking information may not be available immediately after receiving the shipping confirmation. Please allow 24 hours for the carrier to update their system.
### 6. Shipping Delays
6.1. Hof & Co. DMCC is not responsible for delays caused by the shipping carrier, customs, or any other circumstances beyond our control.
6.2. If there is a significant delay in the shipment of your order, we will notify you via email.
### 7. Shipping Address
7.1. It is the responsibility of the customer to provide an accurate and complete shipping address.
7.2. We are not responsible for items delivered to incorrect addresses provided by the customer.
### 8. Lost or Stolen Packages
8.1. Hof & CO DMCC is not responsible for lost or stolen packages. Please ensure that the shipping address is secure and accessible.
8.2. If you believe your package has been lost or stolen, please contact the shipping carrier with your tracking information.
### 9. Shipping Insurance
9.1. Shipping insurance is available at an additional cost. If you would like to insure your package, please contact us before placing your order.
### 10. Returns and Exchanges
10.1. For information on returns and exchanges, please refer to our [Return Policy](#).
### 11. Contact Us
11.1. If you have any questions or concerns about our Shipping Policy, please contact us at info@hof.ae
